Frequently Asked Questions

Yes. All Rogz toys, including the Gumz and Grinz series, are made from high-quality, non-toxic synthetic rubber. They are BPA-free and tested for safety to ensure they are gentle on your dog's teeth and gums. We prioritize materials that are both durable for "Power Chewers" and safe for consistent oral contact.

While we build our toys to be tough, no toy is truly "indestructible" for every dog. We offer different "Chew Levels" for our toys. Always supervise your pet during play and replace any toy that shows signs of significant wear or missing pieces. Some toys are PlayTime toys, some are ChewTime toys. Never leave PlayTime toys alone with the dog, as these are designed to be more flexible for bounce and fun and with very strong Dogs they could start to rip pieces off over time.

Safety is our top priority. All materials—from our non-toxic rubber toys to our high-grade nylon webbing—undergo rigorous testing for strength, UV degradation, and colorfastness to ensure they are safe for your furry best friend.

🧼 Care & Maintenance Absolutely! Most of our nylon collars, leads, and harnesses are machine washable. We recommend placing them in a mesh laundry bag and using a cold, gentle cycle. Air dry only—avoid the dryer to prevent damage to the plastic components and reflective stitching.

We recommend using our harnesses for activities only (walks, hikes, or training). While Rogz harnesses are padded and designed for comfort, leaving any harness on 24/7 can lead to matting (especially in long-haired breeds) or skin irritation from friction. For all-day identification, a Rogz Classic Collar is the better choice.

🛡️ Warranty & Safety Yes! Rogz offers a one-year warranty against manufacturing defects. This does not cover damage caused by chewing, normal wear and tear, or misuse. If you believe your product is defective, please email us with a photo of the issue.

Yes! Our Control Harnesses and Stop-Pull Harnesses are specifically designed to redirect pulling behavior comfortably by shifting pressure from the neck to the chest.

We can provide bulk or wholesale orders - please reach out to orders+wholesale@buyrogz.com for more information. You can also order via our online wholesale portal at https://www.faire.com/brand/b_8674cn3zef

Yes free shipping is available for all orders over $25.00. For orders less than $25 please use coupon code FREESHIP on your first order.

Rogz USA does not ship internationally, but as Rogz is a global brand you can find the products in local stores in over 90 countries around the world.

You can reach out to Rogz USA customer service by sending an email to orders+contactme@buyrogz.com. Please include your contact email, phone number and a brief message about what you need, and we will respond within 24 hours. Unfortunately due to high number of spam calls being received, we cannot take phone calls directly at the moment.

Sizing & Fit We use a combination of measurements and weight-based sizing guide (Small/Medium/Large/XL/XXL). The most accurate way to ensure a fit is to measure your dog’s neck and chest girth. The Two-Finger Rule: You should be able to fit two fingers snugly between the collar/harness and your dog’s body. Pro Tip: If your dog is between sizes, we usually recommend sizing up for comfort.

The most effective and humane way to stop pulling is using a dedicated Stop Pull Harness or a front-clip harness like the Rogz Control Harness. By attaching the lead to the chest-level O-ring, the dog’s momentum is naturally redirected back toward the owner when they pull. This eliminates pressure on the trachea and allows for "Stop-Pull" training that focuses on positive reinforcement rather than physical force.

The Safeloc Breakaway Buckle is unique because it is adjustable. If your cat is constantly losing their collar in the bushes, you can increase the setting (there are three) so it requires more force to pop open. However, it is specifically designed to release if they get snagged on a fence or branch to prevent injury. For high-energy outdoor cats, we recommend the "plus" setting for a more secure fit that still prioritizes safety.

Our cat collars feature a Breakaway Safety Buckle with three adjustable settings. You can move the red slider to increase or decrease the force needed for the collar to release. For kittens, use the lowest setting; for larger, active cats, use the highest. Your collar will stay on until the force on the collar exceed the set level, then it will breakaway helping to prevent becoming hung up on the collar. In fact our cat collar won Gold at the PetQuip Awards 2024. The Cat Safety Release Collar has been named “Product of the Year – Accessories & Technical”

A: While their official World Headquarters and primary R&D "Top Secret Lab" are located in Cape Town, South Africa, Rogz established a major US Distribution Center in Texas and Florida to meet the growing demand for their gear across North America. What makes their testing truly "interesting" for US pet parents is their Lab squared Method, which stands for Laboratory and Labradors. Before any collar, leash, or toy hits American shelves, it undergoes rigorous scientific stress testing in the lab (measuring break strength and UV resistance) followed by real-world "field testing" by a fleet of energetic dogs. This ensures their gear can handle everything from the Texas heat or Florida Humidity to a high-speed chase at a local dog park!

We’re here to help! Reach out to us via our [Contact Page] or email us directly.

Rogz Utility Collars are highly recommended for night visibility because they feature woven reflective yarn rather than printed strips. This ensures the reflective material won't crack or peel. For maximum safety, look for our Utility range, which provides 3M reflective stitching for high reflectivity from dangers like cars (excellent at reflecting headlights back at driver.)

A breakaway collar, like the Rogz Safeloc, is a safety essential for cats. It features a buckle designed to pop open automatically if the collar becomes snagged on a tree branch, fence, or furniture. This prevents the risk of strangulation. Rogz takes this further with adjustable load settings, allowing you to set the release tension based on your cat’s weight and activity level.

Classic Harness: A standard H-harness, perfect for everyday walks and dogs who are already leash-trained. Control (Stop-Pull) Harness: This features a front-chest lead attachment. When your dog pulls, the harness gently redirects their momentum back toward you rather than allowing them to forge ahead. It’s the go-to choice for training puppies or managing strong pullers without putting pressure on their throat.

We offer a 30-day return policy. Items must be in their original condition, unworn/unused, with tags and original packaging. Non-returnable items: Used toys (for hygiene reasons), personalized items, and sale items. To start a return, all you need to do it return the product to the address on the original label and we will refund you for the product costs on receipt of the return.

Rogz is all about "the fun in functional." Our gear is engineered in South Africa and tested globally to ensure it meets the highest standards of safety, durability, and style. From our Low Load Tech (which reduces pull on the buckle) to our Reflective Stitching, every detail is designed for the active pet lifestyle. Where are your products made? Rogz products are designed at our headquarters in Cape Town, South Africa, and manufactured under strict quality control in South Africa, China, and Vietnam.

The answer to this question depends on the size of your dogs neck and not only on the weight. We can however guestimate the size from the breed, as most breeds neck sizes are standard for the breed. To get the best fit, please complete our pet info questionaire, so that you will be shown the best sizings and products for your pet.

🚚 Shipping & Returns (USA Specific) Currently, buyrogz.com ships exclusively within the United States. How long will it take to get my order? Processing: 1–2 business days. Standard Shipping: 3–5 business days. Expedited Shipping: 2–3 business days.* please note: we do not refund expedited shipment costs. Note: Free ground shipping is available on orders over $25!

For car safety, a harness must have multiple adjustment points to ensure a snug fit that prevents sliding. The Rogz Utility Harness combined with a Rogz Seatbelt Clip is a popular solution. While no harness can guarantee safety in high-impact collisions unless crash-tested, our heavy-duty webbing and Box-Stitched joins provide the structural integrity needed to keep your pet restrained and distracted-free while driving.

Unlike printed reflective strips that can peel or crack over time, Rogz uses woven reflective yarn on our reflective utility gear. The reflective material is stitched directly into the nylon webbing on both sides. This makes it much more durable and resistant to scratching, ensuring your pet remains visible during night walks even after months of "ruff" play and multiple washes.